In short
- We collect health-related data only for features you choose, such as daily check-ins and the AI companion, and for safety checks.
- We never sell it and never share it with third parties. Our service providers process it only for us.
- You can get a copy, have it deleted or withdraw your consent at any time.
A plain-language summary. The full text below is what applies.
On this page
1. Consumer health data we collect
We collect these categories, only when you use the feature concerned:
- Check-in moods and energy: what you write in a daily check-in, and the short summary of your mood and energy level that the AI infers from your answers each time you check in.
- Feelings you share with the AI companion: what you tell the companion about how you feel.
- Safety signals: signs that you may be at risk of self-harm, which our automated safety checks infer from check-ins, companion chats, messages to your partner and world descriptions.
2. Why we collect it and how we use it
We use it to provide the features you asked for: the daily check-in, the companion's replies, the daily suggestion and, if AI Memory Storage is on, the companion's memories. We use safety signals to show you where to find help and to flag a conversation for our team to review. We never use consumer health data for advertising, and we never sell it.
3. Where it comes from
From you, when you use these features. Some of it is inferred from what you write: the AI infers the mood and energy summary of each daily check-in from your answers, and our automated safety checks infer safety signals.
5. Your consent
We collect check-in moods and the feelings you share with the companion only with your consent, given when you turn on AI companion & AI features (and AI Memory Storage for memories). You can withdraw it at any time in Permissions. Safety signals are created only when you use a feature that sends what you write through our safety checks, because we need them to provide that feature safely.
6. Your rights
You can ask us to confirm whether we collect or share your consumer health data, to give you a copy and a list of everyone it was shared with (today, no one), and to delete it (we also have our service providers delete it), and you can withdraw your consent. To make a request, email privacy@altscape.ai from the address on your account, or use Download my data and Delete account in Settings. We answer within 45 days; if we need longer, we will tell you why and take at most 45 more days. Requests are free, up to twice a year.
7. Appeals
If we decline your request, you can appeal by replying to our decision or by emailing privacy@altscape.ai with the word Appeal in the subject. We will answer within 45 days and explain our decision in writing. If we deny your appeal, you can complain to the Washington State Attorney General at atg.wa.gov/file-complaint.
8. Contact
Questions about this policy: privacy@altscape.ai. PairOx Pty Ltd, Sydney NSW, Australia.
Intimate images of you shared without consent? Ask us to remove them, with or without an account.